Available for opportunities
Stella Davidson
Tier III End-User Support Technician focused on endpoint reliability, security-minded troubleshooting, and clear documentation. Systems-minded, practical, and slightly allergic to downtime.
Albuquerque, NM
Windows Endpoint
Escalations + Docs
Automation Mindset
About
I do Tier III end-user support across real production environments, where the goal is simple: keep people working, keep endpoints stable, and keep problems from coming back.
I'm design-aware (clear UI and docs matter), AI-fluent for faster troubleshooting and writing, and dev-savvy enough to build small internal tools and automations when it saves time.
Experience
End User Support III (Tier III) · NM Department of Information Technology
Jun 2025 - Present
- Resolve escalated hardware, software, and connectivity issues across multiple sites
- Reduce downtime through effective troubleshooting, coordination, and clear ticket documentation
- Partner with internal teams and vendors for issues requiring elevated access or specialized tools
IT Specialist Intern · Causas por la Chicanos
Feb 2025 - Jun 2025
- Completed IT asset inventory work and created internal onboarding materials
- Built an interactive office/network map to improve visibility and support
Projects
Docklite
docklite.org
Self-hosted server management platform to automate website deployment and container operations.
Skills
Windows & Endpoint
Troubleshooting
Ticketing & Docs
Microsoft 365
Active Directory
Networking (TCP/IP)
RDP / SSH
Printers
IT Asset Mgmt
Documentation
AI Tools
Security Minded